FAQ's
Find answers to our most commonly asked questions here. From orders and delivery to returns and sizing, we’ve covered the basics to make things simple. If you need anything else, just get in touch.
General
Where are you based?
We are based in the United Kingdom.
Where is KLAYD clothing made?
Proudly Made in Indonesia.
Size & Fit
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located above the drop down box of the size options.
Do you have petite and plus sizes?
Yes, all of our products come in sizes XS to 4XL.
Shipping & Returns
What is the shipping policy
Please refer to our Shipping Policy page for further details.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Please bare in mind, duties and taxes incurred on international shipments are to be paid by the customer.
We have two couriers for international shipping: Royal Mail (Standard Delivery) & DHL (Express Delivery)
My tracking number says my package has been delivered but I haven't received it.
Once an order leaves our warehouse, we cannot be held responsible for those lost or stolen packages.
Orders
Are your products ready-stock or pre-order?
Our products are all ready-to-ship items. Currently, we do not do pre-orders. If your favourite piece is sold out, keep checking back! We will try our best to restock as soon as possible
What payment method is available?
We accept all debit and credit cards (Visa, MasterCard, American Express, Union Pay, etc) and Paypal.
Can I cancel my order?
We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.
Returns
How do I return an item?
Please refer to our Returns & Refunds page for detailed information.
Care
How do I take care of my KLAYD products?
For the most sustainable care, we recommend washing your KLAYD product as little as possible, and opt for handwashing with an eco-friendly detergent. This minimises the use of washing machines, and is a gentler process that will help your piece last longer.
- Hand wash or machine wash on cold
- Do not mix colours
- Do not tumble dry
- Do not dry clean
- Crease resistant fabric: No need to iron
Environment
Are your products eco-friendly?
We recognise that our industry urgently needs to address the climate crisis and we know that environmentally sustainable practices are absolutely essential. We’ve built eco-conscious practices into our brand from the beginning to ensure we’re taking steps in the right direction.
- All our designs are made with recycled materials and eco-friendly fabrics. Our signature KLAYD collection uses 75% Recycled Polyester to reduce landfill waste and our COMFORT collection uses LenzingTM Viscose, the sustainable standard for eco-responsible viscose.
- Our tote bags are made of unused, reclaimed fabrics to minimise the need to create new materials.
- Our packaging bag is made from cassava-based fully biodegradable materials.
- Our boxes are made from recycled materials and biodegradable ink, and are fully recyclable.
What is LindungiHutan?
LindungiHutan is a crowd planting organisation whose mission is to empower farmers and save Indonesia from the crisis of biosphere damage and deforestation. For every one KLAYD product purchased, one tree will be planted. The Lindungi Hutan project is just one of the many social and community projects that KLAYD will be a part of. This is our commitment and we own our responsibility to build a better world.
Further Questions
Further questions?
Got a question we haven’t answered? Contact us our customer support team. (Available from Mon-Fri at 9AM - 5PM UK time).