Shipping Policy
All orders placed on working days before 1 PM UK time will be dispatched on the same day (excluding Saturday, Sunday and Public Holidays).
Working days : Monday - Friday
Operations are off on Saturday, Sunday, UK Bank Holidays and Public Holidays.
Once dispatched, a tracking number will be sent to your registered email.
We use three tracked shipping services:
- Royal Mail 48 Tracked (2-4 days service) : £3.99
- Royal Mail 24 Tracked (Next-day service) : £5.99
- DPD Express Delivery Tracked & Sign (Next-day service) : £6.99
We only offer tracked services to ensure a more reliable shipping experience for our customers.
All orders delivery to Scottish Highlands and UK Offshore islands post-codes will be delivered via Royal Mail 48 Tracked Standard Delivery.
If you have a particular question related to shipping not covered below, please contact our team at contact@klayd.uk.
Do you ship internationally?
Yes we do! Please bear in mind that our shipping fees do not include taxes and duties, and that duties and taxes incurred on international shipments are to be paid by the customer.
We offer two tracked services couriers: Royal Mail (Standard Delivery) & DHL (Express Delivery).
Where is my order?
If your order is delayed or missing, kindly contact us on contact@klayd.uk and we will gladly assist you.